Resolved -
All systems have fully stabilized and are operating normally.
If you experience any further issues, please contact our support desk at 800-393-9886 ext. 8.
Thank you again for your patience and cooperation throughout this incident.
The Tangible Team
Jun 9, 10:12 EDT
Monitoring -
Connectivity to both the Happe Desktop and our HL7 Interfaces has been fully restored.
The disruption occurred between 2:38 PM and 3:30 PM EST.
If you had any HL7 messages attempting to transmit during this window, please resend them now.
We will continue to monitor the system for stability.
Thank you for your patience and continued support.
The Tangible Team
Jun 8, 16:10 EDT
Update -
We have successfully restored connectivity to the Happe Desktop.
Users may now log back in; however, please be advised that temporary latency or slower performance may still be a factor as systems stabilize.
If you experience any major issues, please reach out to our support desk at 800-393-9886, Ext. 8.
The Tangible Team
Jun 8, 15:35 EDT
Update -
Investigation is ongoing, and our teams are actively working to resolve the connectivity issues affecting Happe-MDs and HL7 Interfaces.
Thank you for your continued patience; we will provide further updates as they develop.
Jun 8, 15:21 EDT
Investigating -
We are currently investigating reports of connectivity issues to Citrix Workspace and freezing within eMDs. Our team is actively working to identify the root cause. We will provide updates here as more information becomes available.
We apologize for any inconvenience this may have caused.
The Tangible Team
Jun 8, 14:35 EDT